SHIPPING | ANA GIBARU Shipping to Italy is free for orders over €100. Delivery is expected in 3-5 days. If shipping is to Europe (excluding Italy) the shipping cost will be calculated during checkout, after selecting the products you want to purchase. In the event that your package has been damaged, please report it to the e-mail address amministrazione@anagibaru.com, sending a photo of the damage found on the goods, in order to verify and proceed, if necessary, to schedule an 'another shipment. Shipping costs are free for orders with an amount equal to or greater than €100 including VAT. For orders of less than €100.00 including VAT, shipping costs amount to €9.00 VAT. Shipping times for orders in Italy can reach a maximum of 5 working days (excluding Saturdays, Sundays and holidays). Shipping abroad: We ship to many European countries, check your destination on face upon completion of the order Shipments to the United Kingdom (UK) are currently suspended. Shipping costs vary depending on the country of destination, any customs costs, dimensions, weight and volume of the package. The amount of shipping costs is always calculated before finalizing the order. Frequently asked questions What happens if the courier fails to deliver my package? If the courier is unable to deliver your package, you will receive an email from TNT to schedule a second delivery attempt. The courier couldn't find me, what should I do? You will be contacted by the courier via email or text message to schedule a new delivery. My order has been returned to sender, what should I do? If the order has already been paid, we can arrange for a second shipment to be paid by the customer, it will therefore be necessary to pay a new payment of €4 for shipments to Italy. For foreign shipments, costs will be calculated accordingly to the weight of the package. I received a defective product, what can I do? If the product you received is defective in any way, send a report to the e-mail address amministrazione@anagibaru.com Enter "Defective products" in the subject of the email, specifying the problem encountered and the batch number indicated on the product container . Attach photos or videos that highlight the problem if necessary. We will evaluate the type of defect in order to arrange a replacement or suggest a solution. Don't forget to enter your order number, name and surname. I received the wrong product, what can I do? If you found a product in your package that is different from the one you ordered, send an email to amministrazione@anagibaru.com by inserting "Incorrect/damaged deliveries" in the subject and indicating which product you received instead of the one ordered. We will send you the missing product by arranging for the contextual collection of the wrong product. We will contact you for collection instructions. Don't forget to enter your order number, name and surname. I received one or more products that were damaged, what should I do? If one or more products in your package were damaged during shipping, send an e-mail to amministrazione@anagibaru.com indicating "Incorrect/damaged deliveries" in the subject and write a brief description of the damage found, including the shipping number. batch of the product (generally found under the bottle) and attaching images that highlight it. We will consider your report to send you the product again and arrange for the simultaneous collection of the damaged product. We will contact you for collection instructions. Don't forget to enter your order number, name and surname. I received the tracking but it is not yet active. What does it mean? It simply means that your order has been entrusted to TNT but tracking has yet to be activated. Try again after a few hours or the next day. On TNT tracking the status is "Recipient unknown". What does it mean? It means that your address is probably missing information that is essential for the delivery of your order (such as the name on the intercom). You can contact our customer support by sending an email to amministrazione@anagibaru.com specifying the order number and the complete address with all the information necessary for delivery. We will send them to TNT as quickly as possible! On TNT tracking my order is "In transit", what does this mean? It means that the package is on its way to the TNT office in your area, from which it will then leave to be delivered to the address you entered. If the status persists for a few days, it could simply be due to some delay in shipping: don't worry! You can check the status of your order the next day. We recommend that you contact our customer support only when the State remains the same for more than 3 working days. Can I change the shipping address once my order has been shipped? No, to communicate a different shipping address it is necessary to wait for the package to go into storage. You will be able to change your address directly from TNT tracking. Can I combine or have two orders shipped together? Yes, if the order has not yet been processed you can contact customer service at amministrazione@anagibaru.com I'm trying to change the address, but it won't let me change the postcode? It could be a browser or device problem. We recommend that you try using a different device, or changing browsers to proceed with the change. However, if you have already registered the order, it will no longer be possible to change the address. Before it is shipped, contact us via email at amministrazione@anagibaru.com How can I add shipping addresses alternatives? You can add or delete shipping addresses from your user profile or during checkout (click on the “add first address” link).